AI-Powered Customer Support Platform

AI-Powered
Help Desk That
Resolves Tickets
Faster, Smarter,
at Scale.

Jesto Help Desk auto-routes tickets, generates AI replies from your own knowledge base, tracks SLA compliance in real time, and gives your team complete visibility - so every customer gets a fast, accurate response without burning out your agents.

Trusted by leading enterprises & teams incl. LexOrbis, MoneyView & Agilisium

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★★★★★ Rated 4.7/5 by support teams worldwide
AI Impact
85%
Tickets handled
faster with AI
Queue
Analytics
Knowledge
Settings
Search tickets... ⌘K
User
Live
Agent Agent Agent Agent Agent
+7
11 agents active now
All systems normal
• Mar 2025
Open tickets
▲3
47
Open
In progress
▼5
23
Active
SLA met
▲2%
99%
Compliance
AI assisted
▲12%
85%
Auto-handled
HIGH TKT-2847 0h 20m SLA
JC james.chen@techcorp.com TechCorp
Bug Report Enterprise Reporting
Reporting module access error since yesterday's update
"Hi, we're having trouble accessing the reporting module since yesterday's update. Our entire finance team is blocked. Can you help urgently?"
Jesto AI
Analysing conversation
Matched: Reporting Module Access Guide v2.1 97% match
AI Reply - Ready to Send
AI Confidence94%
New ticket · TKT-2848
Billing issue · sarah@nexco.com
Recent Activity
TKT-2844 Resolved by AI assist
LIVE
TKT-2843 Closed · SLA met
AK 1m ago
TKT-2841 Escalated to senior agent
PR 3m ago
As Featured On
Teams already running on Jesto Help Desk
LexOrbis Money View Knack Global Markets and Markets MarkScan Formidium AICERTs Attentive AI Agilisium Bolsterbiz India Euro Parking Services SNOVASYS LexOrbis Money View Knack Global Markets and Markets MarkScan Formidium AICERTs Attentive AI Agilisium Bolsterbiz India Euro Parking Services SNOVASYS
What Is Jesto Help Desk?

One Platform That Handles Every Part of Your Support Operation, Intelligently

Jesto Help Desk is an AI-powered customer support platform built for teams that handle real volume and real accountability. It brings together everything your support operation needs - ticket management, AI-generated replies, workflow automation, SLA compliance, client management, and deep analytics - all running from a single intelligent workspace.

What makes it genuinely different is how the AI works. Jesto Help Desk is built around one idea: your AI should know your business as well as your best agent does. It learns from your own SOPs, product guides, and internal processes, so every reply it suggests is accurate, on-brand, and ready to send. The more your team uses it, the sharper it gets - and the better your customers are served.

From a two-person team to a large enterprise, Jesto gives every support operation the speed, structure, and intelligence it needs to serve customers well and build lasting trust.

Explore All Features
  • Unified Ticket Management
  • AI-Generated Reply Suggestions
  • Workflow Automation Engine
  • Real-Time SLA Compliance
  • Client Account Management
  • Deep Analytics & AI ROI Reports

Trusted by support teams who demanded more from their help desk

0x Faster First Response Time
0% Reduction in Average Handle Time
0% of Repetitive Tickets Handled Faster with AI
0% SLA Compliance Rate Across All Accounts
Jesto AI Assistant
Knowledge-powered support intelligence
AK
Hi, we're having trouble accessing the reporting module since yesterday's update. Can you help?
Jesto AI - Analysing from Knowledge Hub
Hi Anita, thanks for reaching out! I've checked our Reporting Module Access Guide and can see this is a known issue after the v2.4 update. To restore access, please navigate to Settings → Permissions → Reporting and re-enable module access for your user role. This typically resolves within 2 minutes. Let me know if you need further help!
Source: Reporting Module Access Guide · Knowledge Hub
Jesto AI

Meet Jesto AI - The Support Intelligence That Knows Your Business Inside Out

Jesto AI is trained on your own knowledge - your SOPs, product documentation, client processes, and internal policies. Every reply it suggests comes directly from what your organisation actually knows, not from a generic language model making educated guesses.

  • The moment a ticket opens, Jesto AI reads the full conversation, understands the context, and surfaces the most accurate response your team can send - in seconds.
  • Agents can use the built-in Q&A chat to ask anything and get an instant answer from your uploaded knowledge base, right when they need it most.
  • Every AI suggestion is tracked through AI vs Agent analytics - so you always know exactly how much your AI is contributing to resolution speed and quality.
See Jesto AI in Action
Platform Features

Everything Your Support Team Needs - All in One
AI-Powered Platform

Core

Ticket Management

Your entire support queue - one real-time view, zero confusion.

Never lose track of a ticket again. Jesto gives your team a single, organised view of every open request, with smart filters, saved queue views, and instant search.

  • Real-time ticket tracking across every account and agent
  • Smart filters, saved queue views, and instant search
  • Automatic duplicate detection and ticket merging
Ticket Queue
HIGHTKT-2847Reporting module access error 20m
MEDTKT-2846Invoice template not loading 1h 10m
LOWTKT-2845Feature request: dark mode 4h
MEDTKT-2844SSO login redirect issue Done
AI-Powered

AI Capabilities

AI that reads the full conversation and replies before your agent types a word.

The moment a ticket opens, Jesto reads the entire conversation thread and generates a reply powered by your own SOPs, product guides, and internal knowledge.

  • Context-aware reply suggestions generated instantly
  • Powered by your own knowledge, not generic responses
  • Every AI suggestion is tracked, scored, and measurable
AI Assist
Jesto AI Reply
Hi James, this is a known issue after the v2.4 update. Navigate to Settings → Permissions → Reporting to restore access...
AI Confidence
94%
Send Edit
Intelligence

Knowledge Hub

Upload your documents. Let AI answer from them, automatically.

Knowledge Hub is where your entire organisation's knowledge lives - product expertise, client processes, troubleshooting guides - all deployed by AI on every ticket.

  • Feed SOPs, FAQs, and product guides directly into the AI
  • AI pulls from your knowledge to assist agents in real time
  • Gets smarter every time you add new content
Knowledge Hub
Reporting Module Guide v2.124 pages · Updated 2 days ago
Active
Billing Process SOP12 pages · Updated 1 week ago
Active
Client Onboarding Guide18 pages · Updated 3 days ago
Processing
Automation

Workflow Automation

Set the rules once. Let Jesto run the operation.

Jesto's automation engine takes the repetitive routing decisions off your team's plate entirely - tickets escalate, alerts fire, and requests land with the right specialist.

  • Trigger-condition-action automation with no code required
  • Auto-escalate, auto-route, auto-close based on your logic
  • Execution logs to track every automated action taken
Workflow Rules
Priority > High → Auto-escalate to senior agent
Client = Enterprise → Route to dedicated team
No reply in 30m → Send SLA breach alert
Resolved + 48h → Auto-close ticket
Assignment

Round Robin Assignment

Keep workloads fair. Keep response times consistent.

Jesto automatically distributes incoming tickets equally across your available agents, keeping workloads balanced and response times consistent - even during peak volume.

  • Automatic ticket distribution across available agents
  • Configurable agent pools with fairness controls
  • No burnout, no uneven queues, no manual balancing
Agent Distribution
Anita K.4 active tickets
Pradeep R.5 active tickets
Sarah M.3 active tickets
Compliance

SLA Management

Never miss a service commitment again.

Jesto monitors every ticket against your SLA thresholds in real time and escalates automatically before a breach happens - not after.

  • Custom SLA thresholds by priority, account, or criticality
  • Real-time breach monitoring with automatic escalation
  • Agent SLA compliance and performance reports, export-ready
SLA Dashboard
99.2%
Compliance
4m 32s
Avg Response
12m 18s
Avg Resolution
2
At Risk
Accounts

Client Management

Full account context, right where your agents work.

Every agent walks into every conversation with the full picture - contact details, support owner, all mapped and searchable. No CRM switching, no asking colleagues for context.

  • Sales, CSM, and Support ownership mapped per client
  • Domain-based routing for account-specific ticket handling
  • Complete ticket history and contact details in one place
Client Profile
TechCorp Inc.Enterprise · 47 tickets this month
CSMPradeep R.
SupportAnita K.
SLAEnterprise Gold
Channels

Widget Chat Intake

Meet your customers wherever they reach out.

Jesto captures live chat conversations from your website or product and converts them directly into support tickets - with full conversation context preserved.

  • Capture live chat conversations and convert to tickets instantly
  • Full conversation context preserved
  • Seamless handoff from chat to structured support workflow
Live Chat
Hi, I can't access my billing page since the update
Let me check that for you. One moment...
Converted to TKT-2849
Insights

Analytics & Reports

Data that tells you what's working and what needs fixing.

Genuinely useful analytics - AI suggestion usage, reply quality trends, agent SLA compliance, and activity time per ticket.

  • AI vs Agent reply analysis - measure your AI's real impact
  • Activity time logging with full audit trail per ticket
  • Agent performance trends filterable by date and account
Analytics
AI Assisted
85%
Agent Only
15%
Mon
Tue
Wed
Thu
Fri
Security

Admin & Control

Enterprise-grade controls your IT team will actually trust.

Complete command over who accesses what - role-based permissions, user lifecycle management, custom notification rules, and full activity configuration.

  • Role-based access with feature-level permission controls
  • Custom templates, notification rules, and activity config
  • Full user lifecycle management at scale
Admin Panel
AdminFull access to all features
ManagerReports, SLA, team management
AgentTickets, AI assist, knowledge

Every feature built around one goal - helping your team deliver faster, smarter support at scale.

Start Free Trial Book a Demo
How It Works

From First Message to
Final Resolution

Three steps. One seamless workflow. Every ticket resolved faster.

Step 01

Capture

The moment a customer reaches out - email, chat, or widget - Jesto captures it and builds a fully structured ticket. Contact details, priority, SLA deadline, account context - all populated instantly.

Instant intakeEmail, chat, widget - every channel captured
Auto-structuredPriority, SLA, contact - pre-filled
SLA timer startsCountdown begins before agent opens it
Incoming
sarah@nexco.com
Billing portal not loading after update
Just now
Ticket Created
IDTKT-2849
PriorityHigh
SLA30 min response
AccountNexCo · Enterprise
Step 02

Resolve

Smart routing sends the ticket to the right agent. AI Assist instantly reads the full conversation, matches your Knowledge Hub, and drafts a reply - all before the agent types a single word.

Smart routingAssigned to the right agent automatically
AI reply draftedContext-aware, from your own knowledge
Sent in secondsAgent reviews and sends - avg 4m 32s
AI Assist
Ticket received0s
Routed to Anita K.1s
AI analysing conversation3s
Knowledge matched: 97%4s
AI Draft Ready

"Hi Sarah, this is a known issue after the v2.4 update. Navigate to Settings → Billing → Portal Access to restore..."

Confidence
94%
Step 03

Improve

Every closed ticket makes the system sharper. SLA compliance updates in real time, AI accuracy compounds, and your managers get reports that actually show what's working.

Ticket resolvedLogged, timestamped, audit-ready
AI gets smarterEvery reply improves future suggestions
Metrics compound99% SLA · 85% AI-assisted · 68% faster
Analytics
99.2%
SLA Compliance
85%
AI Assisted
4m 32s
Avg Response
Resolution speed - last 7 days
See It Live Book a Demo
Who It's Built For

Built for Every Team That Takes Customer Support Seriously

Whether you're a fast-growing SaaS company or an enterprise managing thousands of client relationships, Jesto scales with the complexity of your support operation.

SaaS & Technology Companies
AI AssistKnowledge HubAuto-routing

When your product grows, your support tickets grow with it. Jesto gives SaaS teams the AI, automation, and real-time visibility to handle that volume without adding headcount - while the Knowledge Hub ensures every agent responds from your actual product documentation, not memory.

IT Teams & Managed Service Providers
SLA TrackingBreach AlertsCompliance

For MSPs, a missed SLA isn't just an inconvenience - it's a contractual failure. Jesto's real-time breach monitoring, intelligent routing, and agent compliance reports make sure every commitment is met and every client has the documentation to prove it.

Enterprise & Large Support Teams
RBACAutomationMulti-account

At enterprise scale, inconsistency is the biggest risk. Jesto brings role-based access, multi-condition workflow automation, account-level SLA tracking, and AI-powered reply consistency across every agent - so the quality of your support doesn't vary depending on who opens the ticket.

Professional Services & Consulting Firms
Client MappingTime LoggingKnowledge AI

Client communication in professional services has to be precise, timely, and fully documented. Jesto's client ownership mapping, activity time logging, and AI replies backed by your own knowledge base ensure every response meets the standard your clients expect.

Start Free Trial Book a Demo
Integrations

Connects With Your Entire Stack

Connect your existing tools in minutes - no developer needed, no complex setup, no disruption to how your team already works.

Explore Integrations

And 50+ more integrations available via our open API

J
Jesto
50+ integrations

CRM & Helpdesk

Zoho Desk, Zoho CRM, HubSpot, Salesforce, Freshdesk, Pipedrive

6

Communication

Slack, Microsoft Teams, Gmail, Outlook, WhatsApp Business, Zoom

6

Project Management

Jira, Asana, Trello, Monday.com, ClickUp, Notion

6

E-Commerce

Shopify, WooCommerce, Magento, BigCommerce

4

Analytics & Reporting

Google Analytics, Mixpanel, Datadog, Looker, Power BI

5

Developer & Automation

Zapier, Make (Integromat), Webhooks, REST API, Postman, GitHub

6
What Our Customers Say

Don't Take Our Word for It

★★★★★

"We were drowning in tickets and I kept telling my team it was a process problem. Turns out it was a tooling problem. Switched to Jesto three months ago and the difference is night and day - AI suggestions are actually useful, routing just works, and I finally have reports I can show to leadership without spending an hour building them."

Sarah M.
Sarah M.
Head of Support · TechFlow
Verified
★★★★★

"What got me was the Knowledge Hub. I was skeptical at first but we uploaded our internal docs and within a week the AI was pulling from them in replies. A client actually emailed back saying our support had improved. That doesn't happen often. Really glad we made the switch."

James O.
James O.
Support Ops Lead · Nexbridge IT
Verified
★★★★★

"I manage SLAs across multiple enterprise accounts and this used to keep me up at night. Jesto sends me an alert before anything gets close to breaching - I don't have to babysit dashboards anymore. The setup took less than a day and my team was fully on it by the end of the week."

Priya N.
Priya N.
CX Manager · Elevate Consulting
Verified
Pricing

The Right Plan for Where Your Team Is Today

Every plan includes AI - not as an add-on, not behind a higher tier. Pick what fits, scale when you're ready.

Monthly Annual Save 20%
Starter

For small teams who are done with shared inboxes and ready for a real support operation.

$ 9
/ user / month
Get Started Free
  • Tickets Dashboard
  • Smart Assignment Rules
  • Workflow Automation
  • SLA Management
  • Client Management
  • Email & Widget Chat Intake
  • Basic Analytics
  • Templates & Notification Rules
  • AI Assist
  • Knowledge Hub
  • Priority Support
Most Popular
Growth

For growing teams that need AI doing the heavy lifting - faster replies, smarter routing.

$ 23
/ user / month
Start 14-Day Free Trial
  • Everything in Starter
  • AI Assist - Context-Aware Replies
  • Knowledge Hub - Your Own Docs
  • AI vs Agent Analytics
  • Round Robin Assignment
  • SLA Reports & Breach Monitoring
  • Activity Time Logging
  • Advanced Workflow Rules
  • Priority Support
Enterprise

For large operations that need the platform to flex around how they work.

Custom
/ user / month
Contact Sales
  • Everything in Growth
  • Dedicated Onboarding
  • Custom SLA Configuration
  • Role-Based Access Controls
  • Advanced Admin Management
  • Custom API Integrations
  • Dedicated Account Manager
  • Enterprise SLA-Backed Support

All plans include a 14-day free trial. No credit card required. Cancel anytime.

Support

Frequently Asked Questions about Help Desk

Everything you need to know about Jesto Help Desk. Can't find the answer? Contact our team →

Jesto is an AI-powered customer support platform that brings ticket management, intelligent routing, AI reply suggestions, SLA compliance tracking, workflow automation, and deep analytics into one workspace - built for support teams that need speed, accuracy, and accountability without the complexity of enterprise tools.
The moment an agent opens a ticket, Jesto's AI reads the entire conversation thread and generates a context-aware reply suggestion in real time, powered directly by your Knowledge Hub. The agent sends it or refines it in seconds. Every suggestion is tracked through AI vs Agent analytics so you always know how much your AI is contributing.
The Knowledge Hub is the centralised place where your entire organisation's knowledge lives - SOPs, product guides, FAQs, and internal policies. Upload any document, and the AI immediately uses it to assist agents and generate accurate replies. Agents can also open the built-in user chat section, type any question, and get an instant answer pulled directly from your uploaded knowledge. The more you add, the smarter Jesto gets.
Yes. Assignment Rules, Workflow Automation, and Round Robin Assignment are all configured through a simple manager interface - no code, no IT dependency. Set your conditions once, and the platform handles every routing decision automatically from that point forward.
You configure SLA thresholds once - by priority, account type, or criticality - and Jesto monitors every ticket against those commitments in real time. Workflow Alerts fire before a breach happens, and SLA Reports give managers a live view of agent compliance and account-level performance at any time.
Jesto is built to work for any team size - whether you're a two-person support team just getting started or a large enterprise managing thousands of tickets across multiple accounts. The platform scales with you, giving every team the right level of automation, visibility, and control they need without having to switch tools as they grow.
Most teams are fully operational within a few minutes. No complex onboarding, no developer setup, no lengthy implementation project. Connect your inbox, configure your routing rules, upload your first documents to the Knowledge Hub, and your team is resolving tickets the same day.
Jesto is the only help desk where the AI learns directly from your own documents - not a generic model. Upload your SOPs and FAQs, and the AI starts answering tickets from them instantly. Add a built-in Q&A chat for agents, AI performance tracking, and transparent pricing, and you have a platform built for how modern support actually works.

What If Every Ticket Got the Right Answer, to the Right Customer, at the Right Time?

Start Now with Jesto

Start Your Free Trial Book a Demo
Up and running in under 10 minutes Cancel anytime